Last updated: August 16, 2026
1. Summary
All sales are final. Purchases of the Lifetime license and Viridel Plus are non-refundable, except for the narrow billing-error cases below. This policy is part of the Terms of Service. Plus does not require Lifetime (Free + Plus syncs browser sessions only).
- Free trial: 34-day conversion trial of Ready to Assign on the hosted web app. Google sign-in required. After the trial, budgeting is view-only until Lifetime.
- Lifetime (€50 one-time catalog): non-refundable personal license for the full web product now and native desktop/mobile apps when they ship (planned Q1 2027).
- Viridel Plus (€4/month): non-refundable for periods already billed; cancel anytime to stop renewal.
2. Lifetime License
The Lifetime fee is a one-time payment for the full web product now plus desktop and mobile apps and updates we ship for that product line (native apps planned Q1 2027), tied to the Google account used at purchase. It is non-refundable after purchase completes. It is not cash-redeemable if you later stop using the apps, if an OS vendor breaks compatibility, or if Viridel later discontinues the product — export your data while you can.
3. Viridel Plus (Cloud Sync)
Viridel Plus is billed monthly in advance through Dodo Payments and auto-renews until you cancel. Cancelling stops the next charge; sync remains active until the end of the paid period. We do not issue prorated cash refunds for unused days, sub-processor objections, or any other product decision.
4. What We Do Not Refund
- Change of mind, unused features, or deciding another tool fits better.
- Device, OS, or store limitations — including native-only capabilities (such as home-screen widgets) that are not fully reproducible on the free web app. Those are platform extras, not separately priced or refundable SKUs.
- Cancelling Viridel Plus mid-cycle (access continues to period end; no cash back).
- Losing access to a Google account without proof of purchase (we still try to help re-associate a license when you can prove the purchase).
- Using a bank chargeback as a substitute for this policy.
5. Billing Errors (Only Exception)
If you were charged twice for the same purchase, or charged an amount that does not match the price shown at checkout, email support with your receipt or Dodo payment ID. Viridel will cooperate with Dodo Payments (Merchant of Record) to investigate. Corrections of proven duplicates or incorrect charges are processed by the MoR — this is not a product-regret refund and is not a guarantee that every dispute will be decided in your favour.
Contact: support@viridel.app — include the billing email and payment reference.
6. EU / UK Right of Withdrawal
7. Chargebacks
A chargeback is not a refund under this policy. Contact support before disputing a charge with your bank so we can fix proven billing errors. Unexplained or fraudulent chargebacks may result in suspension of cloud sync and/or Lifetime license verification until the dispute is resolved. Good-faith disputes after you contacted us about a billing error are not treated as Acceptable Use violations.
8. Contact
Billing and refund questions: support@viridel.app. Privacy: privacy@viridel.app. Related: Terms · Privacy · Pricing.
Disclaimer & Updates
These pages describe how Viridel operates as a product. They are not legal advice. We may update them; for material changes we notify signed-in users by email and/or post a notice on the site or in the app. The date at the top of each page is authoritative.